Thanks for taking the time to reach out to our Xfinity Community Forum @user_3cd84r. I am so sorry to hear your TV is cutting out! I know how frustrating it is when you're trying to relax and your service isn't cooperating. To confirm, are you using a Xfinity cable box? If so, does the box shut off as well (no lights on)?
XfinityQuemekia
Official Employee
•
804 Messages
3 hours ago
Thanks for taking the time to reach out to our Xfinity Community Forum @user_3cd84r. I am so sorry to hear your TV is cutting out! I know how frustrating it is when you're trying to relax and your service isn't cooperating. To confirm, are you using a Xfinity cable box? If so, does the box shut off as well (no lights on)?
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