Visitor
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1 Message
Need Support for Senior Citizen
A technician was supposed to show up today to replace the boxes in my senior citizen Mom’s home but they never showed up and canceled the visit.
I need help since the boxes haven’t been working since Saturday.
XfinityJon
Official Employee
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1.5K Messages
24 days ago
Good afternoon inimart. I would be happy to assist you further. In order for me to look into this, I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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