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user_5gfl15
1st Topic

2 Messages

Monday, August 26th, 2024 8:22 PM

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Need support accessing Peacock Premium

Like many other people in this forum, I am struggling to access the peacock account I should have access to as a diamond member. When I am re-directed to the Peacock website to activate my account, I am given an error saying "Your Xfinity account is already linked to another Peacock account." I have gone through all of the emails in my household, but none of them are linked to xfinity/peacock. I need support in identifying which email is linked to my peacock account, or support in resetting the peacock account my xfinity account is linked to. 

Question

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Updated 

7 months ago

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1

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XfinityKrista

Official Employee

 • 

1.5K Messages

8 months ago

We appreciate you reaching our team on Forums regarding your Peacock account. We can certainly help and make sure the necessary coding reflects on the account. Xfinity and Peacock have been working to improve the activation experience, and we would like you to try the following steps to see if you can access Peacock Premium.

 

Restart the activation steps from the beginning:

 

*Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/ (Please ensure you are signed in to your Xfinity account using the primary user ID.)

 

*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.

 

*If the banner was clicked, that should route you to the Peacock website to continue activation.

 

*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00. If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated.

 

*Go to https://www.peacocktv.com/ and click “Sign In”

 

*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, or a personal email address. If you have multiple email addresses, please try them all.

 

*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

 

Please let us know your results.

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user_5gfl15

2 Messages

Hi Krista, 

The problem I am experiencing is that I cannot log into Peacock with my Xfinity account. Each time I have clicked the banner to activate Peacock, I receive an error message saying "Your Xfinity account is already linked to another Peacock account." Based on this error and my unsuccessful log-in attempts, the Peacock account that is linked to my Xfinity account is not the same email address that is linked to my Xfinity account. There is no way for me to see which email address is linked to my Xfinity Peacock account on my end. I need support identifying which email address is claiming my Xfinity/Peacock account.

8 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_5gfl15, thank you for taking the time to reach out on social media. I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

XfinityPaula

Official Employee

 • 

1.4K Messages

user_5gfl15 Thank you again for sticking with us while we worked with processed the needed troubleshooting and worked with our partner teams to help find the solution so that you can now access peacock! It's been a pleasure to help you, and thank you again for your patience! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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