U

Visitor

 • 

1 Message

Sunday, May 4th, 2025 12:31 PM

need status ticket number [Edited]

need status tech code [Edited: "Personal Information"]

Official Employee

 • 

2.2K Messages

28 days ago

 

user_9n4j8k Thanks for reaching out to us for assistance today here on our Forums page. I would be happy to help in any way I can getting you the information you are requesting. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

forum icon

New to the Community?

Start Here