Need specific technical details on 2 Gig service Scenario

My current service includes Gigabit Plus Internet advertised at up to 1,300 Mbps download and 35 Mbps upload, xFi Complete, X1 television with 185+ channels, More Sports & Entertainment, DVR service and multiple television devices. My current monthly bill is approximately $314.21.

A fiber provider has scheduled an installation at my home on September 22, 2026. I am evaluating whether to retain or upgrade Xfinity, use Xfinity as a backup connection, or eventually discontinue some services.

This is an information and quotation request only. Please do not change, renew, repackage, disconnect or cancel any portion of my account without my separate and explicit approval.

Please provide written answers and a case or reference number by Wednesday, September 16.

1. ADDRESS-SPECIFIC 2 GIG BROADBAND FACTS

Please provide the current address-specific FCC Broadband Facts label for Xfinity’s 2 Gig residential service, including:

• Advertised download speed
• Advertised upload speed
• Typical download and upload speeds
• Typical latency
• Data allowance
• Equipment requirements
• Promotional price and duration
• Regular price
• Unique plan identifier

Please do not provide a generic national speed description; I need the speed and upload capability available at this specific address.

2. ITEMIZED RETENTION QUOTES

Please provide separate, written, itemized quotations for:

A. Xfinity 2 Gig Internet while retaining my current X1 television package, channel tiers, More Sports & Entertainment package, DVR capacity and television devices

B. Xfinity 2 Gig Internet-only service with xFi Complete and unlimited data

C. The lowest-cost Xfinity Internet tier that could be retained as an independent backup connection after another provider becomes primary

For each quote, please identify all base rates, discounts, gateway charges, xFi Complete charges, unlimited-data charges, television charges, broadcast and regional-sports fees, DVR charges, box charges, taxes and other fees.

3. PRICE TERM AND CONTRACT

For every quotation, please state:

• Monthly price during each promotional period
• Exact regular price afterward
• Length of the price guarantee
• Whether a contract is required
• Early-termination fee
• Autopay or paperless-billing requirement
• Whether any discount depends on retaining television, mobile or another service

4. REQUIRED 2 GIG GATEWAY AND NETWORK EQUIPMENT

Please identify the exact gateway model that would be installed for 2 Gig service, including:

• Manufacturer and model
• WiFi generation and supported frequency bands
• WAN and LAN port speeds
• Number of 1GbE, 2.5GbE and 10GbE ports
• Whether one properly equipped wired device can exceed 1 Gbps
• Whether a technician visit or new interior cabling is required
• Any installation or equipment charge

Please advise whether the 2 Gig service would use an XB8, XB10 or another gateway model.

5. EXACT IDENTITY AND OWNERSHIP OF MY CURRENT XFI PODS

Please list all xFi Pods/Xfinity WiFi Extenders currently registered to my account and identify for each:

• Product generation
• Exact model number
• Hardware revision
• Current firmware version
• Current WiFi or Ethernet backhaul status
• Whether I purchased or rent the device
• Whether it must be returned if Internet service is canceled

6. GEN 2 XFI POD PERFORMANCE AND COMPATIBILITY

For my existing Gen 2 Pods, please confirm in writing:

• Maximum laboratory and expected real-world WiFi throughput
• Ethernet-port speed
• Whether Ethernet backhaul is supported with my current gateway
• Whether Ethernet backhaul would be supported with the proposed 2 Gig gateway
• Required gateway and Pod firmware
• Whether the Pods function if the Xfinity Gateway is placed in bridge mode
• Whether the Pods can be activated or used with a non-Xfinity router
• Whether the Pods can be activated or used with another Internet provider
• Whether the Pods remain usable after Xfinity Internet is canceled

7. CURRENT-GENERATION EXTENDER OPTION

If my Gen 2 Pods cannot appropriately support a 2 Gig service, please identify:

• The current Xfinity Pro WiFi Extender or other replacement option
• Compatible gateway models
• WiFi generation
• Ethernet-port speeds
• Purchase or rental price
• Number of units recommended for my home
• Whether wired backhaul is available

8. EFFECT OF REMOVING OR CHANGING SERVICES

Please identify how moving to Internet-only service, reducing Internet service or canceling Xfinity Internet would affect:

• My current X1 channel lineup
• Regional sports and More Sports & Entertainment
• DVR recordings and cloud DVR access
• Xfinity Stream access
• Peacock Premium promotional access
• Platinum membership benefits
• Xfinity Mobile pricing or discounts
• xFi Complete and unlimited data
• xFi Pods and WiFi-management functionality

9. BACKUP-INTERNET CONFIGURATION

Please quote the lowest-cost Xfinity option suitable for emergency home-office backup and confirm:

• Advertised download and upload speeds
• All-in monthly price
• Gateway and equipment cost
• Data allowance
• Whether the gateway can operate in bridge mode behind a dual-WAN router
• Whether bridge mode disables the xFi Pods or other xFi features
• Whether service can remain installed over the existing coax while Flight Fiber is the primary connection

10. EQUIPMENT AND CANCELLATION RECONCILIATION

My online plan information has shown four television devices, while my bill charges for three TV boxes. Please provide a complete inventory of all Xfinity equipment assigned to my account and identify:

• Equipment that must be returned
• Equipment that I own
• Return deadline
• Non-return charges
• Whether cancellation is prorated
• What happens to stored DVR recordings
• Whether any in-home coax or customer-owned wiring is altered when service is disconnected

11. WRITTEN RECORD

Please provide:

• A written quotation or order summary for each option
• The name or identification number of the responding agent
• A case or interaction reference number
• A copy of the chat transcript or written response
• Confirmation that no account changes have been made

Thank you for providing the information needed for an informed comparison. Again, no account changes are authorized by this request.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.