Good afternoon @user_ywqu7z. When you say add a line, are you speaking about a line into the house for your services or a line like a mobile/home phone line?
user_ywqu7z, I apprecaite you clarifying for me and sharing part of your night. There would be a charge to install a new outlet in your home, and would be $100. If you're needing wire run through the wall's of your home, you'd need to reach out to a 3rd part electrician, as our tech are unable to complete that type of work. Can you please share some background details regarding your TV signals? Are you getting a pixelated image, no picture at all, error codes/messages?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just need to have a connection in another room. On the tv's it takes several attempt to turn the set on, it says sorry check your box, which we have, you can't sync the remotes, signals to channels are real slow, such as netflix,Max everything takes for ever.
user_ywqu7z, Understood, let's get that set up for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110.3K Messages
21 days ago
Concern moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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898 Messages
21 days ago
Good afternoon @user_ywqu7z. When you say add a line, are you speaking about a line into the house for your services or a line like a mobile/home phone line?
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