Visitor
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1 Message
Need serviceability ticket opened asap
Hello, I am trying to sign up for residential Xfinity Internet at my new apartment, but the online tool keeps forcing me into Comcast Business. My building is a mixed-use property. There is a bank on the first floor, but floors 2 through 4 are completely residential. Can you please open a serviceability ticket to add my apartment unit to your system as a residential address so I can purchase a personal internet plan? I need internet ASAP.
EG
Expert
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121.9K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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3.7K Messages
4 hours ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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