Visitor
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1 Message
Need Serviceability Site Survey - Neighbors have service but address missing
Hello,
I am trying to get Xfinity service hooked up at my shop, but the online database and phone support tell me that service is unavailable. However, my immediate neighbors have active Xfinity service.
I tried to explain this to customer service -- they submitted a ticket, but I got an automatic response... I would like to request that an Official Employee open a formal Serviceability Ticket (Address Research Dispute) so that a local engineering team or field supervisor can conduct a site survey to verify the physical distance to the nearest tap. I'm pretty sure this is because trenching may be involved.
Please reply to this thread so that I can securely direct message my private service address and contact details to Xfinity Support. Thank you!
XfinityDilary
Official Employee
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3.8K Messages
14 hours ago
To send a Direct Message:
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• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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