Need service support

I'm 65, a diamond member for decades. I need technician to fix my Internet and maybe upgrade my modem. I'm only getting around 250 now, it was over 400. I had appointment but now it doesn't show. I have email and text confirmation of the appointment...

Responses

XfinityShawn

Official Employee

•

1.4K Messages

2 years ago

@user_efbc20 Our team can help you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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U

user_efbc20

4 Messages

@XfinityShawn you should a link and these instructions to EVERY CUSTOMER! It was fruitless talking to India.

2 years ago

0

XfinityThomasC

Official Employee

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2.5K Messages

Hello, @user_efbc20 the instructions above are, so we can engage in a private conversation where your account details will be discussed. You do not want this private information discussed publicly. Thank you for your understanding.

I am an Official Xfinity Employee.
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2 years ago

0

Customer Service

user_efbc20

Need service support

XfinityShawn

user_efbc20

XfinityThomasC

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