Problem Solver
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532 Messages
Need service on my road
Since thanksgiving we’ve had interruptions in internet service and tv service. Now it’s significantly worse. We have slowness no sound at times freezing video. We’ve rebooted our router several times. We’ve restarted the x1 box and refreshed the box. The usual [Edited: "Profanity"] is an appointment is made then low and behold some one calls and says the issue is resolved. Then it begins all over again. Something is wrong in this area of my township. It’s an XFINITY problem. Please fix it. I’m sick and tired of this.
XfinityRaul
Official Employee
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2.4K Messages
8 hours ago
@Lkpolo I would be more than happy to review your account to see what we can do to resolve this intermittent internet signal signal issue you're experiencing. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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Lkpolo
Problem Solver
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532 Messages
4 hours ago
Whichever tech posted. I can’t even access the messages section of the forum. What I’m dealing with is slow internet. Slow guides unable to access on demand or play recordings. Sound is choppy. Three dots on the screen several times a day. I’ll try later.
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