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Lkpolo
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Problem Solver

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533 Messages

Thursday, January 1st, 2026 6:09 PM

Need service on my road

Since thanksgiving we’ve had interruptions in internet service and tv service. Now it’s significantly worse. We have slowness no sound at times freezing video. We’ve rebooted our router several times. We’ve restarted the x1 box and refreshed the box. The usual [Edited: "Profanity"] is an appointment is made then low and behold some one calls and says the issue is resolved. Then it begins all over again. Something is wrong in this area of my township. It’s an XFINITY problem. Please fix it. I’m sick and tired of this. 

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Updated 

10 hours ago

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XfinityRaul

Official Employee

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2.5K Messages

21 days ago

@Lkpolo I would be more than happy to review your account to see what we can do to resolve this intermittent internet signal signal issue you're experiencing. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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Lkpolo

Problem Solver

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533 Messages

21 days ago

Whichever tech posted. I can’t even access the messages section of the forum.  What I’m dealing with is slow internet. Slow guides unable to access on demand or play recordings. Sound is choppy. Three dots on the screen several times a day. I’ll try later. 

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XfinityRaul

Official Employee

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2.5K Messages

@Lkpolo  To send a direct message you may need to:
 
 Click "Sign In"
 Click the "direct message" icon
 Click the "New message" (pencil and paper) icon
 Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
 Type your message in the text area near the bottom of the window
 Press Enter to send it.

I am an Official Xfinity Employee.
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21 days ago

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Lkpolo

Problem Solver

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533 Messages

I was able to send a message at 3:47 pm daylight savings time from our home internet. Still lots of problems. We are at the end of the cable line so it hits us all the time. 

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21 days ago

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XfinityRaul

Official Employee

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2.5K Messages

1 day ago

@Lkpolo We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to resolve your issue and get your TV paired with your sound system. Never hesitate to create another public post for any of your future account and service needs!

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Lkpolo

Problem Solver

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533 Messages

Seems to be fixed for the moment A new X1 box was installed. Our smaller boxes communicate better with the larger box. There is still sound off and on at times and channels are still slow at times. The new box rebooted itself, not sure if it did an update. The stream app on my iPad is working better, that is the battery doesn’t drain as quickly when we use the stream app. Cameras are showing up on the security tab of the xfinity app for the most part. It’s better but not as good as it should be. We were told that cable will be going away at some point and everything will be streaming with a different controller box. That will be our future plan because these cable boxes and the bills are ridiculous. 

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10 hours ago

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XfinityEricB

Official Employee

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2.9K Messages

 

Lkpolo Good to hear things are getting better for you. If you feel service still isn't as good as you expect, we are always happy to continue to assist. When you say camera's are showing up for "the most part", can you give us a little more details as to what you mean that we can try to assist with?
 
If you don't wish to use our boxes to save money, you can also do that at any time. Our Xfinity stream app provides you all your content, so you can use that on a device like a Roku or Firestick to stream all your service to remove the need of leasing a box. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

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