Visitor
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1 Message
Need service down my street
Comcast internet lines are on the street my street is connected to. But it’s not down my road. There are 9 house on our road. I’ve called Comcast to ask if we can have service brought to us but the CSR told me she couldn’t create a ticket for it. When I asked what that meant she didn’t really have a reason other than it would cost too much and so Comcast won’t even give us an option of service. But someone told me if I get 2 other homes to say they want service then Comcast has in their policies that they will run a wire to us for free. Is that true?
Accepted Solution
XfinityEva
Official Employee
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1.8K Messages
4 years ago
@user_979094 I apologize for the experience. We can definitely submit a serviceability request or search to see if one is in place and what the findings are. Thank you to our expert @EG for helping us get to this post sooner!
@user_979094 Please send us a direct message with your full name and your service address.
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
See https://comca.st/2XfS9FQ for an example.
(Full credit to @BruceW for this excellent explanation!)
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EG
Expert
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111.5K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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