Need service asap

I have tried multiple times to troubleshoot with the bot for my regularly inconsistent internet. Every time the troubleshooting fails, it simply restarts instead of letting me schedule a tech appointment. I am getting frustrated and need access to my internet.

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XfinityAldrik

Official Employee

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2.2K Messages

4 hours ago

Thank you for reaching out to us @user_r99szv! We appreciate you for already attempting to resolve this with remote troubleshooting. For troubleshooting purposes are you experiencing slow speeds, no connection, or intermittent connection issues?

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user_r99szv

Visitor

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2 Messages

No and intermittent connection. Troubleshooting made it worse. Now my wifi is not even popping up. I would really just like to make an appointment

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4 hours ago

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for confirming it started as intermittent connection issues but progressed to not being able to see your WiFi network @user_r99szv! Could you please send our team a direct message with your full name and full address? Our team can most definitely assist with scheduling the technician. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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4 hours ago

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Customer Service

user_r99szv

Need service asap

XfinityAldrik

user_r99szv

XfinityAldrik

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