Visitor
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1 Message
need service and rebate
The system in our condominium was apparently upgraded a few weeks ago and we have had multiple outages since. My job relies on the internet so my income and quality of work has been disrupted. Mostly, I want it permanently fixed, but in the meantime, I want a rebate for the time lost with the internet.
It is very discouraging that it is almost impossible to talk to a human who has the authority to help us.
I need to talk to mangagment who has the authority to fix this.
[Edited: "Personal Information"]
XfinityEricB
Official Employee
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2.8K Messages
7 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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114.7K Messages
59 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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