Need resolution for weeks of poor connection neighborhood-wide

This has not been resolved. For more than 11 days, multiple homes on my block have had repeated intermittent service drops several times per hour. Rebooting modems has not fixed it. If your system shows “everything looks fine,” then your remote check is missing an intermittent neighborhood issue.

Please do all of the following:

1. Confirm whether there is an area impairment / maintenance ticket already open for my neighborhood.
2. Attach my account to that ticket if one exists.
3. If no area ticket exists, open an escalation for repeated intermittent service affecting multiple nearby homes.
4. Give me the ticket number or case number for this escalation.
5. Note on my account that multiple nearby addresses are experiencing the same issue and that this is not being resolved by modem resets.
6. Advise how outage credits will be handled for this prolonged intermittent loss of service.