Need Replacement

My only Xfinity TV box is an Arris Xi6-A, model AX061AEI. It repeatedly gives me error RDK-03117 and stops working. I've restarted the TV box and Gateway multiple times, but the problem keeps returning.

The equipment-update page says I already have the latest equipment, so I am NOT looking for an upgrade. I need the malfunctioning Xi6-A replaced.

Please have an Xfinity Support agent arrange an equipment replacement/shipment for me.

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XfinityVictor

Official Employee

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2.5K Messages

16 hours ago

go_horns7 Hello, I am sorry you are having issues with your TV box. I am happy to help you troubleshoot. Is it connected to a splitter?

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go_horns7

Visitor

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2 Messages

@XfinityVictor no it’s not

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6 hours ago

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XfinityJoe

Official Employee

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1.5K Messages

Good morning @go_horns7. Our team would be happy to begin troubleshooting. We will need to complete a quick verification to access your account.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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6 hours ago

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user_w9o198

Visitor

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1 Message

58 minutes ago

I have the same issue.

Can Xfinity support send me one, rather then having to drive an hour to a xfinity store?

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Customer Service

go_horns7

Need Replacement

XfinityVictor

go_horns7

XfinityJoe

user_w9o198

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