need replacement Internet cable box cover

I’ve been missing the box cover for a long time, have submitted a ticket to get it replaced, and have been told multiple times someone will come to replace it but it never happens. Please, how can I get a new cover for the internet box?

Responses

XfinityGabby

Official Employee

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1.5K Messages

2 years ago

Hello, @user_fb8fdb. Thanks for reaching our team on Forums, we can certainly help! Can you please clarify if you need a cover for your modem or does the outside pedestal need a cover?

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U

user_6b8fdb

Visitor

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2 Messages

2 years ago

The internet cable box located outside of my house needs replaced

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XfinityGabby

Official Employee

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1.5K Messages

Thank you for confirming. We can certainly check the status on the tickets and if we need to we can create a ticket for you. Please send a direct message with your full name and address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 years ago

0

Customer Service

user_6b8fdb

need replacement Internet cable box cover

XfinityGabby

user_6b8fdb

XfinityGabby

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