Need refresh to link new ID

My Xfinity Reddit forum user name is [Edited: "Personal Information"], but I didn't have a chance to sign in.

My Xfinity ID is [Edited: "Personal Information"]

Phone number is [Edited: "Personal Information"]

Service address: [Edited: "Personal Information"]

PROBLEM: New service not being recognized; cannot activate; msgs keep saying I'm no longer with Xfinity. 

I returned my old equipment to the installer, who wouldn't give me a receipt but he let me take his photo holding it as he stood halfway out my door. He assured me everything was installed, including a Premium Price Discount (for a specified period) and free Paramount+ (for a specified period).

SOLUTION? I think what I need is an Xfinity person to manually refresh/link me, my account info, and the equipment in the locked wall cabinet in my apt. so that current service can be activated, including the incentives.

2. I have received a bill but haven't been able to activate the service, so I would like a credit. I have been told the account number on the bill dated Oct. 3 may not be the new one.

3. I want my payment for the rented equipment (that I had to make to get an installer to visit) to be acknowledged as well as my return of that equipment the day the installer finally finished the order (after weeks of confusion over connection issues in the Ovation Apartments building in. Everett, the subject of a post on the Xfinity Reddit portal).

4. The notes should show that an installation fee was waived long ago by an Xfinity Expeditor. I would like that to be honored and for my first day of billable service to be whenever it is activated.

Thank you!!!!  🙂

Linda