U

Visitor

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22 Messages

Friday, December 31st, 2021 5:06 AM

Closed

need receipt for phone purchase

Hello 

I need the receipts for my iPhone purchase through Xfinity.

How do I do this. I don't see a way from the xfinity website.

Thanks

Problem Solver

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788 Messages

2 years ago

Thanks for taking the time to reach out to us regarding your Xfinity mobile services. I would recommend reaching out to our Xfinity Mobile experts directly to assist with your receipts for the iPhone purchase. You can reach them through their website https://comca.st/3JwbNkz or by calling in to them directly through 1-888-936-4968. They are our experts in everything having to do with Xfinity Mobile and will be the best geared to ensure that we address all of your questions and concerns!

Visitor

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22 Messages

2 years ago

Thank you. I find the automated system frustrating and then there is subsequent wait time(I'm currently on hold). If there is a way to do this my self that would be ideal.

Problem Solver

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788 Messages

I am so sorry to hear that you are frustrated by reaching out directly. Have you attempted the chat option through the Xfinity Mobile site? You may also find the steps located in this link useful to help you navigate the site as well to locate the receipt. A rep would be able to email you a copy of the receipt directly. https://comca.st/31dC85D

I no longer work for Comcast.

Visitor

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22 Messages

2 years ago

The automated system had me verify my account with the last four digits of my credit card.

after 10min I got through to a representative who again wanted to verify my account with the last four digits of my credit card. Why ask again? But she was friendly so happy about that. Unfortunately 3mins into the call. I get disconnected with a call failed message. Aargh!

Problem Solver

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788 Messages

I am truly sorry to hear that you were disconnected. The security of your account and information is sincerely one of the most important things to us and we want to ensure that by all of the steps that we take. I am sorry that you had to repeat yourself. I can understand your frustration with the disconnect. Have you attempted the steps in the link that I supplied? 

I no longer work for Comcast.

Visitor

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22 Messages

yes I tried that earlier Michelle. According to the insurance company that is just the order request and "a copy of an order placed on August 5, 2018 is not receipt of purchase for a telephone". 

(edited)

Official Employee

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1.8K Messages

I gotcha and apologize that I was a touch behind right there. I thought you were on the phone again now. I understand now. What I can do is put in a special ticket to have the Xfinity Mobile department call you so we can get this resolved. The call would be tomorrow, not tonight. Would it be alright for me to take those steps? We really want to see this resolved for you but we don't have access to the receipt so we need their help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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22 Messages

2 years ago

Called back again. I went through the automated system. This time I got a representative immediately. Explained that I need the receipt. She said she is almost there and then put me on hold. Haven't heard back from her in some time now. Now I get the automated message that my call will be answered by the next account executive. Did I just get transferred and thrown back into the queue??

Visitor

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22 Messages

2 years ago

Yep I was thrown back into the queue. Another rep answered. She said I was transferred to the wrong area and the dept that can help is closed. But she is checking. Frustrating!!!

(edited)

Visitor

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22 Messages

2 years ago

Ok she came back and said that the other dept is open but there is a wait so transferred me to the queue.

Official Employee

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1.8K Messages

We truly thank you for going through the phone process. That is definitely not the experience we want to hear happening and will be sending feedback to the proper channels regarding your experience. It seems to me that they are trying to get you connected with a higher tier department agent. Please let us know how the transfer goes. We are here 24/7. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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22 Messages

2 years ago

New agent again had me verify mailing address and the last four of my credit card. And said that she does not have the ability to provide the receipt

(edited)

Official Employee

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1.8K Messages

They do verify in a different way than we are able to on social media. We never take card numbers or SSNs online to protect you. I can get the ticket set up so we can get the receipt to you as soon as possible. I would need some information from you that I can send along.

 

Your Xfinity Mobile account number:

Your service address:

Your best contact number and email address:

Your first and last name:

Are you the Account Holder? If not, may I please also have the first and last name of the Account Holder?

 

Would you mind typing that out for me? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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22 Messages

That would be great! As the rep just came back and said only "Advanced Services" can help and they are currently closed. How do I send a message directly to you? Wouldn't want to post my service address for others to see. Thx

Official Employee

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1.8K Messages

Yes, of course. We wouldn't want something like to happen either. Thanks for being so thoughtful. Here are the instructions so you can send over your information. 

 

Please send us a direct chat message to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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22 Messages

Thanks XfinityRay I just sent it

Official Employee

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1.8K Messages

Thanks, @user_0ff685. I see the message there and the information I need to put in the ticket. I will be writing you back in private chat in just a moment. I have another question for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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