Visitor
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1 Message
Need promotional plan restored after order cancelled by Comcast
My order was mysteriously cancelled by Comcast without my authorization after my fiber cable was buried. The plan I signed up for was for 1 gig speed at $50 a month with free installation. I need to have the original promotion restored.
XfinityRichard
Official Employee
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3.1K Messages
7 days ago
Hi there, @user_0nj1h0 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your account was cancelled. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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