Visitor
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2 Messages
Need POA authorization to manage my mother's account
I am attorney-in-fact for my 86-year-old mother and need to help manage her Xfinity Internet and Xfinity Mobile billing.
She cannot navigate the online sign-in and authorization process, and I am assisting her long distance. I have her power of attorney available.
Please help me submit the POA through a secure upload link and establish authorized Manager access, with as little involvement from her as possible. The account should remain in her name.
Please have an Official Employee contact me here and provide instructions for continuing privately. I can supply the account information and documentation through a secure channel.
XfinityAlfonso
Official Employee
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3K Messages
21 minutes ago
Good afternoon user_qgms0c, thanks so much for taking the time to reach out here via our Xfinity Forums. We would be happy to assist in managing your mother's account. One very easy way to add yourself on as an account manager is via the Xfinity My Account App or online portal.
Manage User Roles And Permissions on Xfinity Accounts
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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