olasher's profile

New Poster

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1 Message

Mon, Jan 4, 2021 10:00 AM

Need plant extension to new construction.

Builiding a new home, comcast services a home down the road from me and I want to have the service extended. How do I start this processes? I have tried calling customer service a few times and always a dead end.

Responses

EG

Expert

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87K Messages

5 m ago


@olasher wrote:

 How do I start this processes? I have tried calling customer service a few times and always a dead end.


You need to request that a site survey be performed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gambit66

Problem Solver

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316 Messages

5 m ago

I sort of had this problems years ago, not that the house didn`t have service, but they denied it was serviced by Comcast. But a brand new comcast service box and line was routed and installed right next to the house shortly before we moved in. It took calling Comcast Corporate head quarters to get them to come out and hook up our service. 

Official Employee

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2.9K Messages

5 m ago

Greetings, @olasher! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! Congratulations on building a new home! We certainly appreciate your interest in Comcast's services. We would like to see what we can do to get you hooked up. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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