Hello, @user_2rqah0 thank you for reaching out over Xfinity Forums. I completely understand looking to get the phones unlocked after those have been paid off, once that has been done the devices should unlock on their own. I found this helpful article on our website that has more information about device unlocking: https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Please let me know if that was helpful with this concern.
XfinityJustinC
Official Employee
•
2.5K Messages
1 hour ago
Hello, @user_2rqah0 thank you for reaching out over Xfinity Forums. I completely understand looking to get the phones unlocked after those have been paid off, once that has been done the devices should unlock on their own. I found this helpful article on our website that has more information about device unlocking: https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Please let me know if that was helpful with this concern.
0
0