Visitor

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1 Message

Sunday, May 31st, 2026 1:55 AM

Need Peacock unlinked from old closed account number

I received a new xfinity account number in December . My Peacock promotion is still tied to my old closed account causing error PPG_0017_8bbc8fd.  I need an agent to clear my old peacock identity token so I can link to to my active account

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Expert

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118.2K Messages

3 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.5K Messages

3 hours ago

@EG Thanks!

 

@user_f03902 Thanks for meeting us in our Forums' community about your Peacock promotion. We are happy to help. You'll have to unlink your old address from your Xfinity ID. You can do that by following the instructions on this article: https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615. After, you can clear cache and cookies, and attempt activation again by:

  1. Check your email for activation instructions or visit xfinity.com/yoursubscriptions and log in with your Xfinity ID and password.
  2. Click **Activate** next to the desired subscription service.
  3. For Peacock, log in or create an account after clicking **Activate** next to Peacock Premium.

Expert

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118.2K Messages

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