1 Message

Tuesday, July 12th, 2022 2:34 AM


Need outside maintenance


the cable pole outside my house was hit by lightening knocking me and my 2 neighbors into a total Xfinity outage for days now. 
Can you please provide a way to get outside maintenance to come repair this? It is not an inside wire issue. 

New Problem Solver


169 Messages

1 year ago

Hi @user_be4c64, and thanks for reaching out to us at Xfinity Digital Care Team. Also, thanks for letting us know how we can help, and I hope everyone is safe, I can imagine that was pretty scary. Sure, I'd be happy to help with sending a technician to review the issue, and just need you to send us a Direct Message with your full name and service address, please. 


To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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