1 Message
Need outage update
Have had service disruption for 48 hours now with a complete outage the last 24. You aren’t providing updates. What is going on.
1 Message
Have had service disruption for 48 hours now with a complete outage the last 24. You aren’t providing updates. What is going on.
EG
Expert
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110.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChelseaB
Official Employee
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1.7K Messages
1 year ago
Hello @user_7s1jpg, Thanks so much for taking a moment out of your day to leave a post on our community forum. Area-wide service impacting events will be acknowledged in the Xfinity App (https://www.xfinity.com/apps) and in the Status Center (https://www.xfinity.com/support/status/). Please also keep in mind we do not have direct contact with the field teams so we are rarely able to provide any additional information to the interuption you may be experiencing and provide those tools to stay updated.
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