Need one more week to pay my bill

Hey there user_54firz 🙌 We appreciate you taking the time to bring your concern to our community, and you're in the best place for help! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to check on what options we have for your current balance 👍

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.