Skip to main content

    Support

    Offers

U
user_p0fya1
1st Topic

3 Messages

Saturday, March 9th, 2024 6:32 PM

Closed

Need old exterior wires removed from my house

Need to get wires removed from old home owners. tried to make a ticket number and the technician went to my parents house were im still on their account after I gave her my current address. I don't currently have Comcast and just want to get removed asap

Question

 • 

Updated 

1 year ago

1.5K

2

0

CCXanadu

Retired Employee

 • 

300 Messages

1 year ago

@user_p0fya1 It sounds like the previous ticket might have been associated with the address you were calling from or your phone is associated with. No worries, I can help! As long as the wires are Comcast wires and part of our demarcation point outside of the home, we can get those cleaned up. Are there any obstacles intertwined with the cable like tree branches, brush, or bushes? 

(edited)

1

0

user_p0fya1

3 Messages

I'm pretty sure they are Comcast. I had a at&t tech here and he told me they were Comcast. Yeah the wire runs thru a tree in my yard therefore I wanna get it removed before it becomes a problem.

1 year ago

0

CCXanadu

Retired Employee

 • 

300 Messages

1 year ago

@user_p0fya1 So, before we can remove our cable, there would have to be clearance and access. The part that runs through the tree, is it near a connection point or is it just the straight line that goes through?

If the cable is entangled in any way with the tree other than straight through, our technicians wouldn't be able to remove the line until those branches or portions of the tree are trimmed away. 

(edited)

2

0

user_p0fya1

3 Messages

It's a straight line that goes through off of the telephone line in the alley which is directly behind my backyard. It shouldn't be a problem to disconnect from my house and pull directly to the telephone line there's enough clearance.

1 year ago

0

CCXanadu

Retired Employee

 • 

300 Messages

@user_p0fya1 Great! Then it sounds like we're good to go on getting the rest of the necessary information so that we can get the request submitted. 

 

Please send me a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

1 year ago

0

forum icon

New to the Community?

Start Here