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user_9168c5
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Tuesday, December 14th, 2021 6:07 PM

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Need new XFINITY Gateway with WiFi6

I have an old XFINITY gateway with only WiFi5  and have used the same box since 2016. How do I have a new gateway? There are no XFINITY stores close to me. Can the gateway be ordered and delivered?

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3 years ago

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CCTravis

Problem Solver

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546 Messages

3 years ago

@user_9168c5

Thank you for reaching out to Xfinity, here on the Community Forums. I would be happy to assist in replacing your Wireless Gateway. We can absolutely ship one out, if that is best for you 😀 Could you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_9168c5

Visitor

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2 Messages

3 years ago

Thanks. Received new x1 box today.

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CCTravis

Problem Solver

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546 Messages

That is FANTASTIC news! I love the X1 platform. Do you need any assistance in setting it up?

Be sure to check out the X1 Tips and Tricks page here - https://comca.st/3scIhtS

You can also say "Teach Me More"" into the voice remote to learn tons of cool stuff.

I no longer work for Comcast.

3 years ago

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