Visitor
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2 Messages
Need new remote control
A new remote control is needed for bedroom tv. I signed up on line for billing and don’t know my password to get in touch nor account number.
Visitor
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2 Messages
A new remote control is needed for bedroom tv. I signed up on line for billing and don’t know my password to get in touch nor account number.
XfinityRichard
Official Employee
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3.7K Messages
2 hours ago
Good morning, @user_mu1ac1 ! I'd be happy to help you get a replacement remote for your bedroom TV. No worries if you don't know your account number or password. We can still work on verifying the account through other methods and see what options are available for getting a new remote. Please send us a DM with your full first and last name and the service address associated with your Xfinity account. Once we have that information, we'll be happy to review the account and assist you further. I look forward to helping you get this resolved! 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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