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user_b40kgc
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Wednesday, July 9th, 2025 3:33 PM

Need new payment methodr

I just set up an account. I need to pay my bill but I can’t set up a payment method. It tells me it needs to verify me. I’ve verified everything MORE THAN ONCE. What do I have to do to get some help? I’m an old woman and technologically challenged. I just want to enter my card number and set up auto pay

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Updated 

8 hours ago

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XfinityBrianH

Official Employee

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1.5K Messages

8 hours ago

 

user_b40kgc Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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