Visitor
•
2 Messages
need new line installed from street pole to my house
My existing underground line is a temporary line that maybe 10yrs ago was never replaced with a permanent one so I subsequently just buried it myself. I think the line at some point got nicked and for some time now my service intermittently is interrupted. I recently replaced the modem, no improvement.
It would be appropriate to have a new & permanent line buried from the pole to the house. How can I get this process started?
XfinityKei
Official Employee
•
2.1K Messages
15 hours ago
@user_qlco0b Thanks for reaching out. Our team can help with getting that line addressed. Can you please direct message me your first and last name along with your full service address so that I can further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
1
0