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user_9cpd0a
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4 Messages

Saturday, July 18th, 2026 2:43 PM

Need new gateway cable

Hello, I need a new AC cable (from gateway to wall plug). Mine was damaged and regular AC adaptors don’t fit the gateway. I’ve been out of internet for a week trying to fix this issue. Please help me. :(

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XfinityEricB

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11 hours ago

 

user_9cpd0a Thanks for reaching out for help with a replacement power cable for the gateway. I don't have a way to send just a power cable, but I can ship a replacement device or you can swap it out at the nearest service center if you prefer. I'm happy to get this set up for shipping for you right away if you prefer shipping. Please let me know. 

 

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