Need new gateway cable

I don’t have a service center near me. Can you please send a replacement device? That would be amazing! How long will it take to get here, and how much will it cost?

@user_9cpd0a Shipping takes 2-3 business days. There should be a free getting starting kit, so you would only cover the shipping cost of $15 billed to the account to ship through UPS. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Thank you. I sent the message.