1 Message
need new box
my box recently broke and was replaced with a xg2v2-p box and the third party apps are so slow they are unusable. can i get a xi6 or xg1v4 instead?
1 Message
my box recently broke and was replaced with a xg2v2-p box and the third party apps are so slow they are unusable. can i get a xi6 or xg1v4 instead?
XfinityMarcos
Official Employee
•
1.9K Messages
9 days ago
Hello user_2z2drz, we can definitely ship out a new TV box for you, but there may be a shipping fee. I'd also like to try some troubleshooting steps to rule out any other issues that might be causing that app issue. The last thing I would want is to send a new device and the issue not be equipment related. Are the X1 Apps slow to load, slow while using them, so both? Also, are you able to check a different TV box to see if the issue is present? And finally, are all the X1 apps impacted or just a few in particular?
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