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user_s2ftfj
1st Topic

Visitor

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1 Message

Friday, May 29th, 2026 7:21 PM

need my old plan back

called for service due to pixellation and agent said he had a better plan with same features and i lost the best channels . tried the xfinity assistant and after hours no help. need to talk to agent and get my plan back

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Updated 

3 hours ago

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XfinityBrianH

Official Employee

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2.3K Messages

3 hours ago

 

user_s2ftfj  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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