Visitor

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1 Message

Tuesday, September 30th, 2025 2:24 PM

Need my newly installed cable buried

Please bury the cable your team installed weeks ago. [Edited: Personal Information]

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Official Employee

 • 

1.7K Messages

6 months ago

 

user_qvls93 Thanks for posting on our Forums and for bringing this line to my team's attention. We can reach out to our local maintenance and help get this buried for you. Please send our team a direct message with your full name and address.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

Visitor

 • 

2 Messages

8 hours ago

My cable was poorly buried.  Some cable is exposed and the dirt was not compacted over the entire cable.

Visitor

 • 

2 Messages

How do I reach direct messaging?

Official Employee

 • 

2.6K Messages

user_dciugi Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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