Need my green telecom pedestal replaced

The green pillar in the front of my yard was damaged before we bought our house and the temporary solution the previous owner used is failing. We need a replacement. I see that there was a previous solution to send a peer-to-peer message for xfinity to contact the construction team but it doesn't look like that's an option any more. All I can do is fight with AI via chat and never talk to a person. Can someone help?