Visitor
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3 Messages
Need Locate Done for Buried Wifi Cable
I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the location I'm going to dig. How do I go about getting this located and marked so I don't cut it when I dig?
EG
Expert
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119.9K Messages
2 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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378 Messages
1 hour ago
Hi there @user_cgy5ul Thank you so much for reaching out on our Xfinity Community Forum about that buried cable line concern. I'll be happy to assist. Please click the link below for more info on what to expect if you'd like to have a tech check for the cable line. Do you have active service with us?
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XfinityDemetrise
Official Employee
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378 Messages
1 hour ago
https://www.xfinity.com/support/articles/underground-wiring
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