Need Locate Done for Buried Wifi Cable

I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the location I'm going to dig. How do I go about getting this located and marked so I don't cut it when I dig?

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EG

Expert

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119.9K Messages

2 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDemetrise

Official Employee

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378 Messages

1 hour ago

Hi there @user_cgy5ul Thank you so much for reaching out on our Xfinity Community Forum about that buried cable line concern. I'll be happy to assist. Please click the link below for more info on what to expect if you'd like to have a tech check for the cable line. Do you have active service with us?

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user_cgy5ul

Visitor

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3 Messages

Yes, we have active WiFi service. We need the underground lined marked in our yard. We called JULIE, but get this reply from Comcast.

This is an important message from Comcast replying to your request to locate

our underground facilities based on the information provided on the one call

center ticket.

We have determined there is no conflict based off the information provided by

the one call center ticket.

If you have any questions please contact Comcast

Our line is 100% buried in the rear of our yard, it needs to be marked so we do not cut it when we dig.

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42 minutes ago

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XfinityDemetrise

Official Employee

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378 Messages

1 hour ago

https://www.xfinity.com/support/articles/underground-wiring

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user_cgy5ul

Visitor

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3 Messages

@XfinityDemetrise No, our concern was not answered

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40 minutes ago

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XfinityRichard

Official Employee

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3.5K Messages

Hi there, @user_cgy5ul I’m sorry to hear that JULIE was unable to get the line marked despite there being an active underground Comcast line on your property. I can certainly help get this concern addressed. Please send me a Direct Message with your full first and last name along with your complete service address, and I'll be happy to submit a ticket for further review.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

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37 minutes ago

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Customer Service

user_cgy5ul

Need Locate Done for Buried Wifi Cable

EG

XfinityDemetrise

user_cgy5ul

XfinityDemetrise

user_cgy5ul

XfinityRichard

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