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mommy2abbycadababby
1st Topic

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3 Messages

Monday, November 10th, 2025

Need live support

Contacted Comcast last night to try to fix a pixelation issue. It could not be fixed and they were going to make an appointment for me. They didn’t, but my service is now being reported as an outage and because of this I am unable to make an appointment or speak to a live person.

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1 hour ago

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XfinityThomasB

Official Employee

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2.4K Messages

2 hours ago

mommy2abbycadababby

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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mommy2abbycadababby

Visitor

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3 Messages

@XfinityThomasB​ 

I don’t see where the direct message icon is located. 

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2 hours ago

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XfinityThomasB

Official Employee

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2.4K Messages

mommy2abbycadababby Since this was your first public post on the forums, you will most likely need to sign out, and then sign back in for that feature to be activated. The feature does not activate until your first public post has been made. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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mommy2abbycadababby

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3 Messages

Still don’t see it. Where should it be located. 

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1 hour ago

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XfinityThomasB

Official Employee

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2.4K Messages

mommy2abbycadababby The direct message option is in the square chat icon in the upper right corner of your screen next to the bell icon). You would then click the "New message" (pencil and paper) icon. Then type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 hour ago

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