Need Live Agent !!!!

Need a Live Agent now. Unable to get anywhere with Xfinity chat. Possible safety issue with Xfinity line being down.

Responses

XfinityAldrik

Official Employee

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2.2K Messages

6 months ago

Thank you for reaching out to us @user_qlllff! You’ve reached the right team to get this line addressed! Could you please send our team a direct message with your full name, full address, phone number, and email address? To send a "Direct Message" to Xfinity Support please:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_6ghg4h

Visitor

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1 Message

Need a live agent to help me set up the new gateway

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Reply

17 days ago

0

XfinityAbby

Official Employee

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223 Messages

Hello @user_6ghg4h. Thank you for reaching out on our Community Forum. I would love to help you get your new gateway set up. Is this an owned gateway or an Xfinity-leased gateway?

I am an Official Xfinity Employee.
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