Visitor
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1 Message
Need lines relocated for driveway construction
We need our lines relocated for construction of a driveway. For some reason they decided to bore under our existing garden and go underground instead of straight from the pole. We are putting in a second driveway and these lines are in the way. It is impossible to contact customer service and I haven’t found another way to request a ticket for relocation.
XfinityBradM
Official Employee
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1.6K Messages
12 hours ago
@user_fl13gh Our team can get a ticket put in for the local team to investigate and provide solutions. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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