Visitor
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1 Message
Need line run 4 spans up my drive way
I just moved into a new house and can't get xfinity to get anything done. Have talked to 4 customer service "agents" and 2 sales people. No one can unstable i need a hard line run up my driveway so that the insatl guy can run a service cable to my house....a new construction ticket was created and after a week with no one actually showing up to my address was closed. To try and talk to anyone in Customer Support is a waste of time. I just want hardline internet at my house.
XfinityJohnG
Official Employee
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2.1K Messages
2 hours ago
Thank you for reaching out to our team here. I will be happy to look into that construction question for you from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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