Visitor
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3 Messages
Need line replaced, can't reach human
I've been told by the contractor doing upgrades for Xfinity that we need to replace the line running from our box to our house. The upgrades in our area started Tuesday evening. We were without internet until Wednesday evening.
Since then, we have had intermittent outages. The contractor said it shouldn't be hap6. He identified n old orange cable running from the green box to the house as the issue. I cannot get hold of anyone to report this, and the AI assistant is absolutely useless. I'm tired of getting knocked offline while trying to work.
XfinityAmira
Official Employee
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5K Messages
1 hour ago
Hi user_f43ea7! We appreciate you taking the time to reach out on our Xfinity Forum regarding the line concern. Please know my team is always here to support you. We would be more than happy to get a ticket submitted for someone to come out and address the line. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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