Visitor
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2 Messages
need line installed to pedestal
I've been working with Xfinity for nearly a month to get a line installed to the pedestal in front of my new construction home but cannot seem to get a clear answer on when this will be installed. I am calling or using the assistant DAILY and I keep getting told they will be out there between 8am-8pm every single day. I am not getting any updates to my email or texts to my phone. I would just like an idea of when this will be installed outside of my home so I can get the inside installation scheduled ASAP.
XfinityJosephA
Official Employee
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2.2K Messages
8 hours ago
Hello, @jmkjm can you let us know when the work order was originally created? The reason I ask is that we need to give our techs about 2 weeks to fulfill these orders. The scheduled time and date are always tentative for these type of orders.
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