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jmkjm
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Tuesday, May 5th, 2026 12:54 PM

need line installed to pedestal

I've been working with Xfinity for nearly a month to get a line installed to the pedestal in front of my new construction home but cannot seem to get a clear answer on when this will be installed. I am calling or using the assistant DAILY and I keep getting told they will be out there between 8am-8pm every single day. I am not getting any updates to my email or texts to my phone. I would just like an idea of when this will be installed outside of my home so I can get the inside installation scheduled ASAP. 

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57 minutes ago

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XfinityJosephA

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2 hours ago

Hello, @jmkjm can you let us know when the work order was originally created? The reason I ask is that we need to give our techs about 2 weeks to fulfill these orders. The scheduled time and date are always tentative for these type of orders. 

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jmkjm

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I called for our first appt on April 17th. I do not know when the work order was created. Your assistants will not give me a firm answer. 

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1 hour ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

@jmkjm

Thanks for clarifying, since this is for new construction, we will most likely need to reach out to our internal teams to see if we can get an update on when the work will be completed.

 

 

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57 minutes ago

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