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user_c1ld3k
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Visitor

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1 Message

Sunday, October 26th, 2025

Need internet Agent

Can't get thru to a live agent. All requests with xfinity assistant done. But still do not have internet. Please help. 

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Updated 

4 hours ago

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XfinityBillie

Official Employee

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3.6K Messages

4 hours ago

 

user_c1ld3k Thank you for taking the time to reach out to us here on our Xfinity Forums. I know how vital it is to have working internet service, and we are here to help! Can you tell me what troubleshooting steps you have already tried? Are you using a Xfinity modem, or your own modem? Also, are you using a standalone router?

 

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