Visitor
•
1 Message
Need Improved Communication
My yard has been flagged, spray painted holes dug and left a mess since Oct. No flyer or letter to let you know what is happening, expected timeline, expectation for property to be returned to original state or what happens if there is damage etc. I just keep getting more flags and more paint and have no idea why. Really poor communication with customers and the neighborhood in general. Have tried online chat and all they did was give me a phone number that simply chased me around in circles with no answers and never speaking to anyone. I just think this is poor service. People should know why their yard is being marked up. Perhaps how they will benefit. I am just very frustrated. Also should be aware if any outage may incur as a result of work being done. Very poor communication.
XfinityNatalie
Official Employee
•
563 Messages
4 hours ago
Greetings, user_73q1ij! Thanks for posting on our Community forum. As a homeowner myself, I understand it is vital to have clear communication when outside repairs will be made near your home and yard. We can certainly look further into this for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0