Visitor
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1 Message
Need immediate help
My Name is Carrie [Edited: Personal Information] adress [Edited: Personal Information]
I have gotten the runaround all day from customer service. I have a issue. Some one was in our culdesac from comcast today to assist my neighbor with thier internet. The where digging with a ditch witch and i donr know what happened but my cable got disconnected maybe wire cut i dont know for sure I keep getting told that the soonest a tech can come out is the 21st. That is 10 days away and unacceptable. I work from home and my daughter takes classes so it must be fixed as soon as possible and no one will help me. Please direct me to a tech manager as this going to cost me a fortune
Please call me at [Edited: Personal Information]
XfinityJeffB
Official Employee
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628 Messages
4 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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